Technology & Innovation Expert Group

Technology and innovation are reshaping the financial services sector at an unprecedented pace, creating new opportunities for growth, efficiency and consumer engagement while also introducing emerging risks and regulatory challenges.

The FSC Technology & Innovation Expert Group brings together industry leaders and subject matter experts from FSC Full Members and Supporting Members to explore the evolving technology landscape and its impact on financial services.

The Technology & Innovation Expert Group examines a broad range of issues influencing the future of financial services, including:

•  Financial and economic crime, including scams and fraud prevention 

•  Cybersecurity and operational resilience 

•  Consumer Data Right (CDR) and data sharing frameworks 

•  Digital assets, cryptocurrencies and central bank digital currencies (CBDCs) 

•  Digital advice and emerging consumer engagement models 

•  Artificial intelligence and automation 

•  Technology governance and regulatory developments 

•  Innovation opportunities across financial services products and operations 

Through collaboration with industry participants, regulators and government stakeholders, the group helps identify practical approaches to emerging challenges while supporting innovation that enhances consumer outcomes and industry capability.

The Technology & Innovation Expert Group is chaired by Sarah Penn, Managing Director of Mayflower Consulting.

The FSC is committed to supporting a secure, innovative and globally competitive financial services industry that embraces technological advancement responsibly and effectively. By fostering collaboration and industry dialogue, the Technology & Innovation Expert Group helps members stay informed on emerging trends, regulatory developments and best practice approaches across the rapidly evolving technology landscape.